A payment forwarding (deposit or total payment minus commission and service fee) is only made for bookings of our partner portals such as Booking.com, if you use Reichweite+.
For bookings via our partner portals, the deposit is 30%. We will immediately forward the payment to you minus the commissions to be paid. The remaining amount will be paid directly to you up to two weeks before arrival. If the booking is made within 14 days before arrival, the total amount is to be paid immediately by the guest. Immediately after Travanto has received the payment, you will receive the full contact details of the tenant.
Delays may occur if your guest has not yet made the deposit or total payment: Your guest will then receive two payment reminders - of course, we will also contact your guest by phone.
For bookings via Airbnb, however, it is the case that your guest already pays the rental price at the time of booking. However, we receive the payment from Airbnb only 60 days before arrival and can only then arrange the forwarding to you.
For bookings on Travanto (including all regional Travanto portals such as Sylt-Travel), the deposit is equal to the amount of commission and service fee payable to Travanto and may therefore vary. The remaining amount (total amount minus the commission to be paid and the service fee) will be paid directly to you up to two weeks before arrival.